Users are unable to login

Incident Report for MPDX

Resolved

Our network team identified the issue that caused this issue and are working to prevent this in the future.

Posted Jul 31, 2019 - 08:26 EDT

Monitoring

Service has been restored allowing users to login. Continuing to monitor.

Posted Jul 31, 2019 - 01:52 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 31, 2019 - 01:39 EDT

Identified

Our upstream system which checks to see if users have gift data available from Cru is down. We have contacted the team responsible for managing that system to investigate.

Posted Jul 31, 2019 - 01:38 EDT

This incident affected: API and Web App.